Communication
The communication model
A message leaves the transmitter encoded and reaches the receiver decoded, and barriers push against it on the way.
Barriers
Thirteen things that push against the message on its way across.
- Age
- Gender
- Seniority
- Noise and static
- Lack of credibility
- Multiple communications
- Body language
- Bad listening and expectancy
- Culture and prejudice (bias)
- Fatigue and stress
- Language and jargon
- Distractions and load capacity
- Incomplete messages and dubious wording
Verbal and non-verbal communication
Verbal is in words, spoken or written, which is why writing on a strip counts. Non-verbal is everything else, the tone of the voice included.
In words, spoken or written
- Clearances, information and instructions
- Coordination with colleagues
- Writing on strips
- Writing memos
- And more
Everything but the words
- Body language
- Tone of voice
- Strip placement on the flight progress board, LAW 009
- Visual signals
- Hand movements
- And more
What you perceive
According to communication experts, the parts of a message you pick up divide like this.
Before rounding: Albert Mehrabian’s own figures, 1971
On the radio there is no body to see, so the voice and the words carry it all. That is what the next block is about.
Good communication in RTF
Eight things that make a radio exchange work. Radiotelephony itself is ATM 002.
Hearing and listening
You must listen to what is actually being said, not just hear that someone is talking.
Active listening
- Focus must be on the one who is sending the message, not upon your reply.
- If you only focus upon your answer, you will prevent active listening.